Get in Touch With Us
Got a question about something you read on freshfootball.co.uk, spotted an outdated detail, or want to suggest a brand we should look at? This page explains the best way to reach us and what happens once your message lands.
How to Get in Touch
Email is the most reliable way to contact us. Every message is read by a real person on the team, not a bot, and we aim to reply within two working days. When you write in, a short summary of what your enquiry is about helps us route it to the right person and get back to you faster.
If your question relates to a specific brand or offer covered on the site, such as one of the welcome packages listed on our best non GamStop casinos guide, mentioning the operator by name helps us check the detail quickly before replying.
What We Can Help With
- Site content questions — if a review, comparison table, or explanation of how a bonus works isn't clear, ask us to clarify it.
- Corrections — offers, terms and editorial ratings for casinos not on GamStop change quickly, and we would rather hear about an outdated figure from a reader than leave it standing.
- Suggestions — if there's a new non GamStop casino, a payment method, or a topic like local law or self-exclusion you think deserves more coverage, let us know.
- Partnership or editorial enquiries — operators or affiliates wanting to discuss a listing should outline who they are and what they have in mind.
- Support and guidance — if you or someone close to you needs help managing gambling, including information on GAMSTOP itself or other exclusion tools, tell us in your message and we'll point you towards appropriate resources.
What Happens After You Write to Us
Once your message arrives it goes to a member of our editorial team for review. We don't rely on automated replies to close out enquiries — you'll hear back from someone who has actually read what you sent. Our target turnaround is two working days, though it can run a little longer during busier periods.
If your message concerns a factual error on the site — an incorrect bonus amount, a change to an operator's terms, or a ranking that needs revisiting — we treat that as a priority, since keeping our comparisons accurate matters more to us than speed on general questions.
Before You Write In
A few things that help us help you:
- Include the page or casino name your question relates to, if applicable.
- Let us know if you're asking as a player, an operator, or a member of the press.
- If your enquiry touches on eligibility or local rules, remember that requirements vary by individual circumstance, and we can only offer general guidance rather than personal advice.
All content on freshfootball.co.uk is intended for readers aged 18 and over, and we're not able to override that age requirement in any correspondence.
A Note on How We Work
Our rankings of casinos not on GamStop, including how we assess welcome offers, payment options and game selection, are covered in detail on our main comparison page. If your message is really a question about how a specific brand compares to others on our list, that page may already have the answer — but we're always happy to dig deeper by email too.
Thanks for taking the time to reach out. Genuine reader feedback is one of the main ways we keep this site useful and current.